Keener Books

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Ordering Information (Store Policies)

Payment Methods Accepted

VISA
MasterCard
Discover
American Express
PayPal (to Account Name "KeenerBooks@wi.rr.com")


Personal Check, Cashier's Check, or Money Order

Please make checks (in U.S. funds) to Keener Books.

Customer Service

All emails are answered promptly, in a courteous and professional manner. Books are shipped in the next outgoing mail, following payment. Each book is cleaned and thoroughly inspected before cataloging, and then again prior to shipping. It is then sealed in a waterproof mylar bag, wrapped in bubblewrap, and packaged with care, to insure its safe arrival. We make sure that the book we describe is the same book you receive. Your enjoyment and satisfaction are our goal and reward.


Shipping

Domestic U.S. Shipping: $4 for First Book, then FREE SHIPPING for additional books in the same order, within the US by US Post Office Media Mail.

USPS Priority Mail is also available at $9 for First Book, then $5 for each additional book, based upon average book size and weight.

International Airmail shipping is available, at rates as shown on the online order form, depending upon country of destination. 
Generally, this is:
(To Canada):  $18 for First Book, then $14 for each additional book, based upon average book size and weight.
(Worldwide):  $26 for First Book, then $20 for each additional book, based upon average book size and weight.

All automatic shipping charges are based upon an average size and weight (2 lb./1 kg.) book.  If a book is oversized or particularly heavy, requiring additional mailing cost, you will be contacted prior to shipping for your approval of the additional charge required.  In some cases of particularly small or light books, a partial refund of shipping charge may be provided.  If you wish to confirm what the specific mailing charge will be for a particular book or set of books, please call or email us with your question, and we will be happy to notify you before you place the order.

All items are shipped immediately upon receipt of payment, and are done via traceable US Post Office means when possible. Please email me with any questions or need for further information.

Returns

Personal and professional customer service is our highest priority. If you are not satisfied with your purchase, return it within ten days, to either exchange it or receive a refund as is your preference.

We will refund the cost of the book to any buyer who wishes to return a book for any reason, upon return of the book in original condition. For books returned due to our mistake or error in description, we will also pay shipping cost for the return of the book.

Books are returnable in same condition for any reason, within 10 days of receipt with email notification.

Contact Information

Email:   KeenerBooks@wi.rr.com

Phone:  1-262-785-6000

Mailing Address:
Keener Books & Collectibles
W171 N5517 Autumn View Lane
Menomonee Falls, WI 53051-7835
USA


Questions, comments, or suggestions
Please write to KeenerBooks@wi.rr.com
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